Chapter 2 case study

Questions to Consider

1.     What message is sent to IT workers by the actions of New York Law School and colleague even if unrelated job-performance issues justified their actions in firing Gross and Perry?

Answer:

You will responsible to your actions to avoid mistakes. Then sent an email to New York faculty, staff, and students saying I'm saddened to report to you that I learned this afternoon that our colleague, professor Edward Samuel, was arrested on charges relating to possession of childhood pornographic images.and they were fired because of this incident. 


2.     Since the incident, a number of states have enacted laws that require workers to report immediately any child pornography found while servicing equipment. Most of the laws state that worker who reports such a discovery is immune from any criminal, civil or administrative liability. Failure to report the discovery can result to a fine, imprisonment or both, do you think such laws will encourage reporting? Why or why not?

Answer:

For me, it will help this to avoid child pornography, because this is against the law that's why IT workers will help this situation to avoid that particular situations against that child pornography.  

Discussion Questions

1.     Hot to distinguish between a gift and a bribe? Provide an example of a "gift" that falls in the gray area between a gift and a bribe.

Answer:

Offering an IT works a gift that is actually intended as a bribe, Key characteristic that distinguish professional from other kind of workers: they required advance training and experience, they must exercise discretion and judgment in the course of their work and their work cannot be standardized.

2.     Discuss the following topic: law does not provide a complete guide to ethical behavior. An activity can be legal or not ethical.

Answer:

A code serves as a guideline for ethical decision making, promotes high standards of practice and ethical behavior, enhances trust and respect from general public and provides an evaluation bench mark.

3.     What is a professional malpractice? Can an IT worker ever be sued for professional malpractice? Why or why not?

Answer:

For me NO, from a legal perspective, IT workers are not recognized as professional because they are not licensed by the state of federal government. As a result, IT workers are not liable for malpractice.

4.     Review the PMI member code of ethics in appendix E. for each point in the code; provide an example of a project manager action that would break the code.

Answer:

The Project Manager Institute was establish in 1969 and has more than 420,000 members and the people who have passed the PMI certification process in more than 170 countries. Its members include project managers from such diverse fields as construction, sales, finance, and production, as well as information system. The PMI Member Code of Ethics and Professional conduct is presented in Appendix E.

5.     What must IT professionals do to ensure that the project they lead meet the clients expectations and do not lead the charges of fraud, fraudulent misrepresentation, or breach of contact.

Answer:

For me, in relationships between IT professional and clients’, key issues revolve around defining sharing, and fulfilling each party’s responsibilities for successfully completing an IT project.

6.     Should all IT professionals be either is licensed or certified? Why or why not?

Answer:

For me yes, because people cannot call themselves professional unless they licensed, and violator are subject to legal penalties.

7.     What commonalities you find among the IT professionals codes of ethics discussed in this chapter? What differences are there? Do you think there are any important issues not addressed by these codes of ethics?

Discussion Questions:

1.     The Incident illustrates some of the potential problems for small software developers working with the giant software manufacturers. To extend or enhance their products. Provide two good reasons why small developers should still consider working closely with the large software firm.

Answer:

For me, small developers should still working closely to the large software company to enhance their knowledge and develop some ideas each party’s develop solutions together.

2.     What measures could limit none have taken to better protect itself from Google's alleged actions? What measures could Google have taken to protect itself from this Lawsuit.

Answer:


The Google’s alleged an action is that they could have partnered with other company that would assure them that they will only use their products. The Google company should followed what was stated in their agreement with the Limit None so that their no wouldn't be any lawsuit that happened.

3.     Do research on the web to find out this case is proceeding in the courts. Write a short summary of   your findings.

Answer:

On February 4, 2008, the Court denied most of Microsoft’s requests. The Court ruled that it was not persuaded that Microsoft did not breach its agreement and that VERITAS had presented enough evidence to establish its trade secret rights in the private interfaces and other information. The Court also noted that VERITAS had provided credible evidence of bad faith, one in the form of an email summarizing a statement by one of Microsoft’s managers on the project, who admitted that: 

His intention is to eventually get [Symantec] out of the box because he believes we should not rely on any 3rd party for core components. Also, because the Court found that whether or not Microsoft’s


Discussion Questions:

1.     What actions should WMI have taken to lessen the risk of this project and avoid these problems?

Answer

For me, WMI should have to conduct an initial pilot of some of SAP’s software before signing the contract in order for them to lessen the risk of the project and to avoid some problems and they should undergo some research about SAP and test the said program.

2.     What sort of losses has WMI incurred from the delay of this project? How has the lack of success?

     On this project affected SAP?

Answer:

I think WMI didn’t loss anything because of the project delay and maybe the company has some problems namely slow processing of customer billing, collections, pricing, and customer setup. The lack of their success in their projects affects SAP’s because of delaying the project so WMI filed a case against SAP.



3.     Do research on the web to find out the current status of the lawsuits between WMI and SAP. Write a brief report summarizing your findings.

Answer:

SAP settles Waste Management lawsuit


By Dennis Howlett | May 3, 2010, 11:32am PDT


Reports are coming in that SAP has settled the two year old Waste Management lawsuit for an undisclosed sum. Back in March 2008:

The software maker sold Waste Management computer programs that were supposed to be designed to manage tasks unique to U.S. companies that haul waste and handle recycling, with no customization required, the lawsuit said.

Those programs handle tasks including billing, waste logistics, container management, and on-board computing, according to a December 2005 press release from SAP America.

“Unknown to Waste Management, this ‘United States’ version of the Waste and Recycling Software was undeveloped, untested, and defective,” the suit says.

As details of the lawsuit trickled out, it became apparent that the sales people had used a number of well known ‘industry tricks’ to entice Waste Management into buying what they saw as software unfit for their purpose and at a cost of more than $100 million. In its defense, SAP claimed:


Waste Management didn’t “timely and accurately define its business requirements” nor provide “sufficient, knowledgeable, decision-empowered users and managers” to work on the project.

Discussion Question:

1.     How can organizations and vendors change their certification programs to test for skills as well as core knowledge? What issues might this introduce?

Answer:

Any Manager would review these insightful points, yet they beg the question: What useful purpose can certification within organization?

Some CIO and vice president of technology assert that many employers use certification of training employees and increasing skills level within the company. Some companies are even using certification as a perk to attract and keep good employees. Such companies may also enhance their employee training programs by offering a job-rotation program though which workers can acquire certification and experience well.

2.     What are the primary arguments against certification, and how can certifying bodies change their programs to overcome these shortcomings?

Answer:

On June 13, 2005, do tenant, editor-in-chief of computer world, publish an editorial in favor of IT certification and was promptly hit. With a barrage of angry response from IT workers. They argued that testable .IT knowledge does not necessarily translate into quality IT work. A worker need good communication sand problem-solving skills as well as perseverance to get the job done well. Respondents explain that hardworking It workers focus on skills and knowledge that are related to their current project and don’t have time for certifications that will quickly become obsolete.



3.      What are the benefits of certification? How might certification programs need to change in the future to better serve the needs of the IT community?

Answer:


The benefits of certification is important, because if we have certificates we can find jobs to recognize to be an IT professional and also to apply other big companies and it can give good things to your self.