Monday, 16 April 2012

Chapter 2 case study



Questions to Consider

1.     What message is sent to IT workers by the actions of New York Law School and colleague even if unrelated job-performance issues justified their actions in firing Gross and Perry?
Answer:

You will responsible to your actions to avoid mistakes. Then sent an email to New York faculty, staff, and students saying I'm saddened to report to you that I learned this afternoon that our colleague, professor Edward Samuel, was arrested on charges relating to possession of childhood pornographic images.and they were fired because of this incident. 


2.     Since the incident, a number of states have enacted laws that require workers to report immediately any child pornography found while servicing equipment. Most of the laws state that worker who reports such a discovery is immune from any criminal, civil or administrative liability. Failure to report the discovery can result to a fine, imprisonment or both, do you think such laws will encourage reporting? Why or why not?

Answer:

For me, it will help this to avoid child pornography, because this is against the law that's why IT workers will help this situation to avoid that particular situations against that child pornography.  



Discussion Questions

1.     Hot to distinguish between a gift and a bribe? Provide an example of a "gift" that falls in the gray area between a gift and a bribe.

Answer:

Offering an IT works a gift that is actually intended as a bribe, Key characteristic that distinguish professional from other kind of workers: they required advance training and experience, they must exercise discretion and judgment in the course of their work and their work cannot be standardized.




2.     Discuss the following topic: law does not provide a complete guide to ethical behavior. An activity can be legal or not ethical.


Answer:

A code serves as a guideline for ethical decision making, promotes high standards of practice and ethical behavior, enhances trust and respect from general public and provides an evaluation bench mark.




3.     What is a professional malpractice? Can an IT worker ever be sued for professional malpractice? Why or why not?


Answer:

For me NO, from a legal perspective, IT workers are not recognized as professional because they are not licensed by the state of federal government. As a result, IT workers are not liable for malpractice.


4.     Review the PMI member code of ethics in appendix E. for each point in the code; provide an example of a project manager action that would break the code.


Answer:

The Project Manager Institute was establish in 1969 and has more than 420,000 members and the people who have passed the PMI certification process in more than 170 countries. Its members include project managers from such diverse fields as construction, sales, finance, and production, as well as information system. The PMI Member Code of Ethics and Professional conduct is presented in Appendix E.


5.     What must IT professionals do to ensure that the project they lead meet the clients expectations and do not lead the charges of fraud, fraudulent misrepresentation, or breach of contact.


Answer:

For me, in relationships between IT professional and clients’, key issues revolve around defining sharing, and fulfilling each party’s responsibilities for successfully completing an IT project.

6.     Should all IT professionals be either is licensed or certified? Why or why not?


Answer:

For me yes, because people cannot call themselves professional unless they licensed, and violator are subject to legal penalties.

7.     What commonalities you find among the IT professionals codes of ethics discussed in this chapter? What differences are there? Do you think there are any important issues not addressed by these codes of ethics?





Discussion Questions:

1.     The Incident illustrates some of the potential problems for small software developers working with the giant software manufacturers. To extend or enhance their products. Provide two good reasons why small developers should still consider working closely with the large software firm.


Answer:

For me, small developers should still working closely to the large software company to enhance their knowledge and develop some ideas each party’s develop solutions together.



2.     What measures could limit none have taken to better protect itself from Google's alleged actions? What measures could Google have taken to protect itself from this Lawsuit.

Answer:


The Google’s alleged an action is that they could have partnered with other company that would assure them that they will only use their products. The Google company should followed what was stated in their agreement with the Limit None so that their no wouldn't be any lawsuit that happened.





3.     Do research on the web to find out this case is proceeding in the courts. Write a short summary of   your findings.

Answer:

On February 4, 2008, the Court denied most of Microsoft’s requests. The Court ruled that it was not persuaded that Microsoft did not breach its agreement and that VERITAS had presented enough evidence to establish its trade secret rights in the private interfaces and other information. The Court also noted that VERITAS had provided credible evidence of bad faith, one in the form of an email summarizing a statement by one of Microsoft’s managers on the project, who admitted that: 

His intention is to eventually get [Symantec] out of the box because he believes we should not rely on any 3rd party for core components. Also, because the Court found that whether or not Microsoft’s


Discussion Questions:

1.     What actions should WMI have taken to lessen the risk of this project and avoid these problems?

Answer

For me, WMI should have to conduct an initial pilot of some of SAP’s software before signing the contract in order for them to lessen the risk of the project and to avoid some problems and they should undergo some research about SAP and test the said program.

2.     What sort of losses has WMI incurred from the delay of this project? How has the lack of success?
     On this project affected SAP?

Answer:

I think WMI didn’t loss anything because of the project delay and maybe the company has some problems namely slow processing of customer billing, collections, pricing, and customer setup. The lack of their success in their projects affects SAP’s because of delaying the project so WMI filed a case against SAP.



3.     Do research on the web to find out the current status of the lawsuits between WMI and SAP. Write a brief report summarizing your findings.

Answer:

SAP settles Waste Management lawsuit


By Dennis Howlett | May 3, 2010, 11:32am PDT


Reports are coming in that SAP has settled the two year old Waste Management lawsuit for an undisclosed sum. Back in March 2008:

The software maker sold Waste Management computer programs that were supposed to be designed to manage tasks unique to U.S. companies that haul waste and handle recycling, with no customization required, the lawsuit said.

Those programs handle tasks including billing, waste logistics, container management, and on-board computing, according to a December 2005 press release from SAP America.

“Unknown to Waste Management, this ‘United States’ version of the Waste and Recycling Software was undeveloped, untested, and defective,” the suit says.

As details of the lawsuit trickled out, it became apparent that the sales people had used a number of well known ‘industry tricks’ to entice Waste Management into buying what they saw as software unfit for their purpose and at a cost of more than $100 million. In its defense, SAP claimed:


Waste Management didn’t “timely and accurately define its business requirements” nor provide “sufficient, knowledgeable, decision-empowered users and managers” to work on the project.


Discussion Question:

1.     How can organizations and vendors change their certification programs to test for skills as well as core knowledge? What issues might this introduce?

Answer:

Any Manager would review these insightful points, yet they beg the question: What useful purpose can certification within organization?

Some CIO and vice president of technology assert that many employers use certification of training employees and increasing skills level within the company. Some companies are even using certification as a perk to attract and keep good employees. Such companies may also enhance their employee training programs by offering a job-rotation program though which workers can acquire certification and experience well.


2.     What are the primary arguments against certification, and how can certifying bodies change their programs to overcome these shortcomings?

Answer:

On June 13, 2005, do tenant, editor-in-chief of computer world, publish an editorial in favor of IT certification and was promptly hit. With a barrage of angry response from IT workers. They argued that testable .IT knowledge does not necessarily translate into quality IT work. A worker need good communication sand problem-solving skills as well as perseverance to get the job done well. Respondents explain that hardworking It workers focus on skills and knowledge that are related to their current project and don’t have time for certifications that will quickly become obsolete.



3.      What are the benefits of certification? How might certification programs need to change in the future to better serve the needs of the IT community?

Answer:


The benefits of certification is important, because if we have certificates we can find jobs to recognize to be an IT professional and also to apply other big companies and it can give good things to your self. 

Chapter 1 case study


Questions to Consider

1. Which issue is more disconcerting-the fact that a board member leaked confidential information about the firm or the tactics used to investigate the leak? Defend your position.

Answer:

The more disconcerting is that there was one a board member has to leak their information about the HP in the news media. To have confidential issue's about the company to have an impact on its share price. That why they will hired an investigator to solve the problem.

2. Can the use of pretexting to gain information ever be justified? Is it considered legal under any circumstances?

Answer:

I think pretexting is illegal, because if you use this you can access to telephone records and targeted individuals Social Security Numbers to impersonate the calls of others through Phone Company to have a private records on it.

Discussion Questions

1. The are many ethical issues about which people hold very strong opinions-abortions, gun control and the death penalty to name a few if you were a team member on a project with someone whom you knew held an opinion different from yours on one of these issues would it affect your ability to work with this person? Why or why not? 

Answer:


For me if i have a team member on a project this is not effect of my ability to work of that person, because we have own opinions about any issues we respect each other we suggest each other to make a solutions about that particular issues has been discuss.

2. What do you think are the most important factors that helped you define your own personal code of ethics?

Answer:


For me Codes of Ethics is important, because if we have a code ethics we highlights a organization key issues and identifies the value and principles in decision making. And also to guide any employee's actions to abide by t law to follow the regulations and behave in an ethical manner.


3. Do you think that ethics in business is improving or getting worse? Defend your position.

Answer:

For ethics in business improving, because the risk associated with in a appropriate behavior have increased in their likelihood and to helping the organization to create more environment to make good of the community.

4. The ethics resource center identified five characteristics of a successful ethics program suggest a sixth characteristic, and defend your choice.

Answer:

For me I suggest that the employees are doing their best to make the company better. I suggest this characteristics to know that all employees are willing to make the company develop if they handle there sections well-being responsible to your legal actions. 


5. Which incident has a higher negative impact on a organization-an unethical act performed by an hourly worker or the same act performed by senior manager of the organization? Explain your answer fully. should the hourly worker be treated differently than the senior manager who committed the unethical act? Why or why not?

Answer:


For me both unethical incident has both a higher impact on an organizations, even they are not the same position they also commit a mistakes then if that the case they need to treated fair, because there are the same workers on the organization.

6. It is a common and acceptable practice for managers to hold people accountable to meet "stretch" goals, quotas, and budgets. How can this be done in a way that does not encourage unethical behavior on the part of employees.

Answer:

For me if the people accountable to meet "stretch" goals, quotas and budgets. This will be done if the employees will concentrate their work also of the behavior to be made their goals, quotas and the budgets handle well.

7. Is every action that is legal also ethical? Can you describe an action that is legal but ethically wrong? is every ethical action also legal? is the law, not ethics, the only guide that business managers need to consider? Explain.
Answer:

No, because there are sometimes an unethical part on every legal actions. sample of a legal but ethically wrong is you working on a private company and you are a programmer, your created programs are signed by the company and must be within the company only and that is legal. The ethically wrong doing is sharing your company's programs to other company and that us against ethics and it is illegal. They both have to consider the law and ethics, because for example company has laws, and ethics is barely needed to determine if the law is against ethics.


8. Do you think it is easier to establish an ethical work environment in a nonprofit organization? Why or why not?

Answer:

For me to establish an ethical work in environment i think it can help in nonprofit organization to them develop and to improve their company as well to make a highlight of a organization.

9. Think chapter discuss the four approaches to dealing with moral issues. identify and briefly summarize each one. Do you believe one perspective is better then others? if so, which one and why?

Answer:



Discussion Questions

1.     CA executives involved the accounting scandals were not accused of reporting bogus contracts or hiding major problems in business the contracts that were backdated were real sales agreements was this really a crime? should the individuals have been punished so harshly?


Answer:

For me just a business this is not a crime it's just a business you break the rules of your company you will accept sequences happen to you.


2.     In December 2004, CA appointed Patrick J. Gnazzo as a senior chief compliance officer to demonstrate to the government and shareholders that the firm would take measures to operate ethically, Gnazzo served in this role at United Technologies for 10 years and had been a member of the board directors of the ethics Offices Association .Gnazzo reported to a new executive vice president and a general counsel at CA as well as the board's Compliance committee. Outline some of the Actions Gnazzo might have been taken in his first six months on the job


3.     John Swainson, a 26-year veteran of IBM, joined CA in November 2004 as CEO and President his first few months with the firm were rough- major customers threatened to dumb the firm some products were behind schedule and were of poor quality; executives had to be fired for breaking company rules; accountants continued to find past mistakes; and many newly hired executives had to be brought on board. what sort leadership could he have demonstrated to show that he was determined to avoid future scandals at CA?


4.     CA has been hit with numerous scandals since the late 1990's. these scandals raise questions about how successful the firm might have been if not for the amount of time its executives had to spend on this distractions. compare the revenue growth and stock price of CA to that of some of its competitors over the period 2004-2008 (be sure to use CA's corrected figures!) can you detect any impact of these scandals on CA's performance? what else might explain the difference in performance?



Discussion Questions
1. Identify at least two other companies that manage their suppliers in a manner similar to Dell computers. Do these companies have anything in common with Dell?

Answer:

The two companies that are similar to Dell Computers are the Hardcore Computer Inc. this company custom designs and manufactures liquid blade servers, professional workstations and desktop computers. These systems have a patented liquid submersion cooling technology to remove the main barrier of electronic performance heat. Hardcore Computer Inc. originally competed with the luxury PC gaming niche companies such as alien are, Falcon Northwest and MAINGEAR. However, with the launch of their LIquid Blade and Detonator line, the company is poised to complete with the big OEMs such as Dell, HP, Acer Inc. and Apple Inc. second, elite group Computer Systems Co. It is the fifth largest PC motherboard manufacturer in the world with production reaching 24 million units in 2002.

2. Can you identify any disadvantages for dell in taking the approach to managing suppliers?



Answer:




One of the disadvantages is their payment system, and the way pressures their suppliers. But I understand why they pressure their supplier for the good of their company, to catch the delivery on time. But they should pay suppliers in 30 days, not into 36 days, because they collecting payments from the customer ones they receives the order. But it's big company for them it's easy to replace or to find new suppliers.

3. Do you think that this approach to managing suppliers is unethical, or is it acceptable and ethical? Explain your reasoning.

Answer:

I think their approach to managing suppliers is ethical, because benefits it is started their that of carrying a minimal amount of inventory. When building a business, first step you make your own strategy that different from other companies, since their lots company build there are some competitions happen. But deals how you value the customer and supplier in good manner.

4. Would you recommend any changes to the way Dell manages suppliers? Defend your position.

Answer:

I recommend that they must do better manages in their company and also their supplier to make their company stronger if they have a professional to manage on it. And to me strategy's to make a necessary decision to help the company better.


Discussion Questions

1. Discuss how a CIO might handle Schrage's Scenarios using the suggested process for ethical decision making presented in this chapter.

Answer:


The CIO handle Schrage's scenarios by using an orientation to show them how to make decision right to have tough decision in ethical way, because if we not orient well our people they will make decision not according to plan the company well down.

2. Discuss e possible short-term losses and long-term gains in implementing ethical solutions for each of Schrage's scenarios.

Answer:


On my own understanding short-term losses their standards for the business they small quantity. If the client not agree of their process, because they are not doing the right thing to do they not followed of any rules in the company.


3. Do you think that this approach to managing suppliers is unethical, or is it acceptable and ethical? Explain your reasoning.

Answer:


I suggest No, because if you gain a lot on your company or business in a way that is not ethical and it might be illegal or against the law of ethics they can benefit something but it is not the right process of gaining financial benefits, ethics is more important, because i believe if a company has ethics it financially benefits a lot.



















Friday, 13 April 2012

What takes to be an IT Professional?

Being an IT Professional needs a lot of concentration and a whole lot of knowledge, next is effort and passion. Also you must put an effort into everything you do must be think harder and explore inside the IT Profession. And we need to disciplined ourselves to achieve our goals having a good relationship to the people. It also takes self esteem as an asset because we have to go out to the outside world facing the challenges facing the people with knowledge. Being an IT Professional we have to do that can other people can do having a idea, concentrate what do you do being responsible to it. To determine that we also know lots of things and having a good idea to develop a technology that can make good to our community then to teach other people share your knowledge and to give a nice attitude helping their skills develop.


And many people determine to learn about technology to make a plan in the future to make the world easy to transact easy to communicate each and everyone of them. We learn this IT Professional to make a strategy having a good solution to the problems. Work hard make your self better train well and improve your skills, think that you can succeed in the future make people think that the technology help our lives easy.